NashvilleSD Help Desk
NashvilleSD NSD Help Desk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

EmpPersonal Device Wifi Setup-Troubleshooting
E-Mail
Schooldude

Articles in this category

How to setup OneDrive and start file sync

From time to time the Tech Department will need to work on your computers and there is always the chance of 

2,202
(0)
SSO Account Management

The State of Arkansas uses a system called SSO (Single Sign-On) to manage access to various systems including eSchool, TAC, and eFinance.  Users of these systems can use the SSO Portal found at https:...

2,155
(18)
How to Hard Reset a Chromebook

An amazing number of issues with Chromebooks can be resolved with a "Hard Reset".  A hard reset is not as dramatic or destructive as it sounds; it simply gives the hardware of your Chromebook a bit of...

576
(0)
Wireless Networks

The Nashville School District offers multiple wireless networks for use by our staff, students and guests.  Below is a run down of what they are and what you need to know about them. EmpAD & Stude...

1,120
(15)
Can't connect to EmpAD or StudentAD

The EmpAD and StudentAD wireless networks are for district owned laptops only.  All district laptops that are connected to that district active directory network should connect to one of these two wir...

1,547
(13)
Computer/Network Login

The Nashville School District utilizes Microsoft Active Directory to, among other thing, manage access to our computers.  Staff and students are issued user accounts.  To login to a computer use these...

12,674
(21)
Network or Computer Login

Network (AD) passwords expire after 90 days.  Fortunately changing your password is easy. Expired Password: When you attempt to login you will be prompted to create a new password.  Enter your new p...

2,003
(9)
Computer Backup

It is crucially important to keep your important documents and files backed up.  The computer on one's desk should never been considered a permanent storage location.  Below are some backup options fo...

1,284
(14)
Technological Sheet of Cheating

You may ask, "Where do I find that awesome Technological Sheet of Cheating?" Well, seek no longer.  It's attached for your enjoyment.   (If you've been deprived of the awesomeness that is the Techn...

1,202
(15)
Employee Info Form

New to the district?  Changing positions or jobs in the district?  Changing your name or other info? Fill out the attached document and submit it.  We'll do our best to take care of the rest.

6,640
(14)
Chromebook EmpPersonal Connection setup

I have attached a screenshot of how to configure the EmpPersonal on a chrome book. Settings must be identical to the screenshot. Only Fill out the "Identity" and "Password" fields with your AD Crede...

484
(1)
Setup Chromebook VPN for Off-Site Access to TAC

Yes you can access TAC from home on your Chromebook!  Please see the attached document for instructions on how to setup the VPN which is necessary for the connection.  Once connected you'll be able to...

1,400
(4)
How to forget a wireless network on a Chromebook

Please see the attachment for a step by step guide.

540
(0)
Windows PC file upload for Google Drive

Please see the attached article.

868
(0)
Software Center – How to install Windows programs without an Admin password

  Certain commonly used applications and district licensed applications are available for install using a system called Software Center.  Software Center is already installed on your district issued ...

710
(0)
School Dude Account

For maintenance requests the Nashville School District uses School Dude.  Before entering requests check with your school office to find the policy/procedure for your building. You can access School ...

855
(0)
Notification pop-ups

 Pop ups in the notification area are mostly caused by allowing notifications from a website while browsing the internet.  While browsing many website you will sometimes be prompted to allow notifica...

1,281
(0)
TAC/Eschool at home on a PC/Mac setup instructions

The attached PDF document should be used to setup up your PC or Mac for remote access to TAC/Eschool.    

1,023
(1)
Arkansas Digital Sandbox

Everyone knows that in the modern classroom teachers need to be able to share videos with their students.  And YouTube and sites like it are full of great videos to share.  However due to the inherent...

927
(0)
Personal Printers for Classrooms

The NSD Tech Department provides limited support for printers in the classroom.  The district invests greatly every year to ensure there is adequate networking printing and copying capabilities throug...

584
(1)
Unique Chromebook Keys

Unique keys on your Chromebook keyboard Chromebooks bring with them some keyboard keys that we just don't see anywhere else.  Some of these keys are pretty self-explanatory and others just don't mean ...

1,791
(2)
Electrical Code

We receive a lot of questions, sideways glances and even a few complaints about our inability to accommodate all desired setups in classrooms and offices.  The vast majority of these come from us citi...

956
(1)
Classroom by Lightspeed - Getting Started

Gain access to Classroom by Lightspeed here and then use the information below to help you get a great start.     Classroom.Relay.School   Please see the attached PDF for a quick getting started guide...

1,434
(0)
Troubleshoot Student Access to Clever/Lightspeed/Etc.

There are a few quick things that teachers can do to help troubleshoot when a student cannot access applications like Lightspeed and Clever (or the apps that Clever links to).  Since applications like...

2,405
(4)
Promethean Panel Shutdown

Promethean Panels need to be shutdown and unplugged before long breaks like the Summer and also in the face of inclement weather.  Taking the time to properly shutdown your Promethean Panel will help ...

2,055
(3)
  • Top articles
  • Latest articles
How to setup OneDrive and start file sync

Category: Knowledgebase

From time to time the Tech Department will need to work on your computers and there is always the chance of losing files on the computer. With that in mind we want to encourage you all to have a good ...

2,202
(0)
EmpPersonal WiFi Setup-Troubleshooting Guide

Category: EmpPersonal Device Wifi Setup-Troubleshooting

Please use the attached article to setup your PERSONAL device on the school's EmpPersonal WiFi.  Allowing a minor to use this network violates CIPA compliance. The article includes troubleshooting sol...

667
(0)
Setup Email on Android

Category: E-Mail

Set up email in Android email app ALERT Gmail app users: You may experience an issue where Outlook.com emails are being added as an IMAP account instead of an Exchange ActiveSync account. If you'...

37,156
(12)
Computer/Network Login

Category: Knowledgebase

The Nashville School District utilizes Microsoft Active Directory to, among other thing, manage access to our computers.  Staff and students are issued user accounts.  To login to a computer use these...

12,674
(21)
Employee Info Form

Category: Knowledgebase

New to the district?  Changing positions or jobs in the district?  Changing your name or other info? Fill out the attached document and submit it.  We'll do our best to take care of the rest.

6,640
(14)
Setup Email on iOS

Category: E-Mail

Set up email using the iOS Mail app Set up Office 365 in the iPhone or iPad Mail app Go to your device's Settings, scroll down to Mail, tap Accounts >Add Account. Note: If you have not...

3,304
(20)
Promethean Panel Shutdown

Category: Knowledgebase

Promethean Panels need to be shutdown and unplugged before long breaks like the Summer and also in the face of inclement weather.  Taking the time to properly shutdown your Promethean Panel will help ...

2,055
(3)
Troubleshoot Student Access to Clever/Lightspeed/Etc.

Category: Knowledgebase

There are a few quick things that teachers can do to help troubleshoot when a student cannot access applications like Lightspeed and Clever (or the apps that Clever links to).  Since applications like...

2,405
(4)
Classroom by Lightspeed - Getting Started

Category: Knowledgebase

Gain access to Classroom by Lightspeed here and then use the information below to help you get a great start.     Classroom.Relay.School   Please see the attached PDF for a quick getting started guide...

1,434
(0)
Electrical Code

Category: Knowledgebase

We receive a lot of questions, sideways glances and even a few complaints about our inability to accommodate all desired setups in classrooms and offices.  The vast majority of these come from us citi...

956
(1)
Unique Chromebook Keys

Category: Knowledgebase

Unique keys on your Chromebook keyboard Chromebooks bring with them some keyboard keys that we just don't see anywhere else.  Some of these keys are pretty self-explanatory and others just don't mean ...

1,791
(2)
Personal Printers for Classrooms

Category: Knowledgebase

The NSD Tech Department provides limited support for printers in the classroom.  The district invests greatly every year to ensure there is adequate networking printing and copying capabilities throug...

584
(1)